In my past post I described the soon to be released Perfect Photo Suite 8 from OnOne. It was released at the end of November, and it does not disappoint. For the majority of users, this software shortens photo editing time to minutes per image. It has become a permanent component of my editing workflow - which includes Lightroom and Photoshop.
I do like to push the envelope, however, and in the middle of processing a 1.3gb panorama, I ran into some performance issues. And this is where I am so glad I purchased this suite. I sent an email to OnOne's technical support people, and described in detail what I was experiencing. Within a day they responded that they would like to see the file, and invited me to share a Dropbox folder where I could place the file for their analysis. This all took place in less than 24 hours.
Their response is unusual in today's IT world - with most of the big companies outsourcing their tech support overseas. Try and get a meaningful response from Adobe, for instance. Not that I am bashing Adobe, mind you, but technical assistance is not one of their strong points.
Even if the issue is not immediately resolved, I am certain that I will be satisfied with the result, based on the manner in which their tech support and customer service departments have so far responded.
For those of you unfamiliar with Dropbox, it is a cloud-based data duplication and collaboration tool. When you sign up for the free account you get 2gb space. If you need more space you can purchase a paid account. Another way to increase beyond 2gb and remain free of charge is to recommend others. For each person that signs up for an account based on your recommendation you get an additional 500mb of space added to your account, for a total of up to 16 gb. There are other ways to increase the size of your free account that are fully described on their website, http://www.dropbox.com/getspace.
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